Shipping policy
Last updated: Feburary 23, 2026
Thank you for shopping with us. We want you to be satisfied with your purchase. Please review our policy below.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
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The item must be unused and in the same condition that you received it.
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The item must be in its original packaging.
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Proof of purchase is required.
To initiate a return, please contact us at:
[yourstore@email.com]
Do not send items back without contacting us first.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:
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Your order number
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Photos of the item
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A brief description of the issue
We will resolve the issue as quickly as possible.
Non-Returnable Items
The following items cannot be returned:
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Items marked as final sale
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Used or worn items
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Gift cards (if applicable)
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Personalized/custom products (if applicable)
Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
If approved:
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Refunds will be processed to your original payment method.
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Please allow 5–10 business days for the refund to appear.
Shipping costs are non-refundable unless the item was defective or incorrect.
Late or Missing Refunds
If you haven’t received a refund:
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Check your bank account again.
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Contact your credit card company.
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Contact your bank.
If you’ve done all of this and still have not received your refund, contact us at:
contact@puretrendco.com